Being the receptionist at Detail Pros

Before Detail Pros - Kunkle Chiropractic in Yuba City, CA

Disclaimer: Ken is not writing this post! It’s me Caryn (the wife), hey-o!
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Believe it or not, ​I was a receptionist before being the receptionist Detail Pros! Long before, I was employed at the greatest chiropractic office in Yuba City, CA: Kunkle Chiropractic. It was there that I learned people skills, how to answer phones, how to try to answer questions to the best of my abilities, and when my ability fell short, I learned the important task of asking those who knew more than I did! I was able to get 10 years under my belt before I had to say good bye to my first and only employer!
 

The first time actually being a Detail Pro

I wasn’t always the receptionist here at Detail Pros either! There was actually a time that Ken did it all: phones, work, connecting with customers - the whole shabang!

I remember the first time we traded phones so I could attempt to flex my retired receptionist skills (note: at this point I hadn’t had any practice for at least 2 years).  Talk about flashbacks to my first time answering the phone at Kunkle!

“Palms were sweaty, knees weak, arms were heavy.” (I'm from the 90’s so Eminem over Machine Gun Kelly all day). 

It was scary, and mostly because, here I was, attempting to book appointments for our customers and not knowing a lick about our business! It was more embarrassing than anything!

Perfecting my craft

I had been married to Ken for 4+ years, and from the beginning, I remember starting a detailing business was bound to happen at one point or another! But I realized, right there and then, that I hadn’t taken the time to truly take an interest in the trade! I needed to learn and really know what I was talking about!

Fast-forward to today, and here we are! Yes, I have lots to improve, but I can confidently say that I know what I am talking about. I have done the work. I know what goes into it and how to properly gauge our customers’ expectations, so that I can properly recommend the proper service.