Caryn (The Detailer's Wife) 101
Disclaimer: Ken is not writing this - it’s me Caryn!
Being a small business owner here in fabulous Yuba City, CA comes with its own set of challenges, but being an introvert and a small business owner: that’s an animal all its own!
Let me paint a picture of a little girl that dreamed of nothing more than wearing black every day to her dream job; of hiding behind piercings and tattoos, and never having to deal with groups of people! Yup, that’s what I wanted.
Today, not only do I have zero tattoos, but I also have to talk to a group of people every day of my life (my 3 kiddos). I am terrible at talking to people and being “social.” It’s so exhausting when I think about it like that, not to mention terrifying.
Starting Detail Pros
When Ken started the business, I literally did nothing! I was there to support him, and do things that didn’t involve human interaction. If it did, I wanted it to be minimal and almost scripted! Let me tell you: my hopes and dreams didn’t last long. The Lord blessed us with so much work, that I’ve had to take over reception and have the privilege of interacting with our customers.
Being a business owner has made me realize that it takes a village! You know to how “It takes a village to raise a child?” Well, Detail Pros is my child, and Yuba City, CA, Marysville, CA, Sutter, CA, Plumas Lake, CA - they are the village! We can do what we do to our own cars, but when a customer trusts us with their car - that’s awesome to me! To think that they are taking their time, finances, and trust, and putting it in us - Detail Pros - that makes us so proud, and only makes us want to deliver top notch services.
Last quick thoughts...
Our goal isn’t to build this business by deception. We take pride in our work, and we put out our best everyday. Not only where people can see, but also behind the scenes. The amount of work Ken puts into Detail Pros, when he isn’t out there detailing our amazing customers’ cars, can put everyone to shame. (It definitely puts me to shame!)
Ceramic coating water behavior
Ceramic coatings have the most impressive water behavior of all paint protection products. What I mean by that, is that when water hits the surface, it does not want to stick. Some coatings are not even slick either. Some have a texture that's pretty grabby when compared to carnauba waxes and paint sealants, but this slick texture that most are looking for in a paint protection product is not necessary. What's most important, is what happens when water lands on the surface, and for ceramic coatings, nothing beads and sheets off quite like it. What this does is make the vehicle easier to rinse clean and prevent the water from soaking into the paint.
Ceramic coatings make water bead up
Now, most people incorrectly associate impressive water beading and behavior for preventing water spots. While water does bead and sheet off faster on a coated car than an uncoated car, the very existence and formation of these water beads leaves more risk for water spotting (especially on flat, horizontal surfaces). As a car beads water (showing the tension between the surface and the water bead itself), if left to dry, that droplet of water can leave behind water spots and water spot etching, more than a surface that just soaks up the water. The very protection and barrier between the paint and the environment (ceramic coating), can be the very surface and platform for the water spot to leave it's marks.
This may be disheartening for some to hear, as I know I was a little confused when I heard this and experienced this, but it does make sense. If a water bead can't form and rest on the paint, and instead soak up into the paint, then it is less likely to leave a spot. If a water bead can (with coatings, they definitely will) form. and rest on the surface, it is more likely to leave a spot. And while this truth sucks, there is a positive: These spots left behind on a ceramic coating, are a lot easier to remove than spots on an un-coated car. There are products out there that will help remove these super-superficial spots without compromising the coating.
Tips on how to prevent water spots
Regardless of how much easier it is for a coated car to collect water spots, the best thing to do is to prevent the spots from happening in the first place.
1. Don't park next to a sprinkler system, especially over night or while at work, when you can't move the car.
2. Don't wash the car in the open sun. This is obvious, but some people still have not equated a water spot formation with washing the car in the sun.
3. Dry the car quickly but carefully. While the car is wet, and more water is being sprayed on it, water spots will not form. But if given any chance to sit and bake it's impurities and minerals onto the paint/ceramic coating, it will happen.
4. And lastly, if you have access to deionized water, use it! This water will not leave behind any minerals and impurities, because it has none.
Before Detail Pros - Kunkle Chiropractic in Yuba City, CA
Disclaimer: Ken is not writing this post! It’s me Caryn (the wife), hey-o!
Believe it or not, I was a receptionist before being the receptionist Detail Pros! Long before, I was employed at the greatest chiropractic office in Yuba City, CA: Kunkle Chiropractic. It was there that I learned people skills, how to answer phones, how to try to answer questions to the best of my abilities, and when my ability fell short, I learned the important task of asking those who knew more than I did! I was able to get 10 years under my belt before I had to say good bye to my first and only employer!
The first time actually being a Detail Pro
I wasn’t always the receptionist here at Detail Pros either! There was actually a time that Ken did it all: phones, work, connecting with customers - the whole shabang!
I remember the first time we traded phones so I could attempt to flex my retired receptionist skills (note: at this point I hadn’t had any practice for at least 2 years). Talk about flashbacks to my first time answering the phone at Kunkle!
“Palms were sweaty, knees weak, arms were heavy.” (I'm from the 90’s so Eminem over Machine Gun Kelly all day).
It was scary, and mostly because, here I was, attempting to book appointments for our customers and not knowing a lick about our business! It was more embarrassing than anything!
Perfecting my craft
I had been married to Ken for 4+ years, and from the beginning, I remember starting a detailing business was bound to happen at one point or another! But I realized, right there and then, that I hadn’t taken the time to truly take an interest in the trade! I needed to learn and really know what I was talking about!
Fast-forward to today, and here we are! Yes, I have lots to improve, but I can confidently say that I know what I am talking about. I have done the work. I know what goes into it and how to properly gauge our customers’ expectations, so that I can properly recommend the proper service.
Hi! This blog is written by Detail Pros' very own, Ken! I am the owner and detailer at Detail Pros in Yuba City, CA, which is a smallish town between Sacramento, CA and Chico, CA. Thanks for reading!